Template Showcase

Customer Support Agent

An intelligent support agent that uses Retrieval-Augmented Generation (RAG) to answer questions based on your documentation. It includes source citations and a handoff mechanism for complex queries.

Clone Repository

ainative.sh/examples/customer-support-agent

Core Capabilities

Every starter is pre-configured with industry best practices and deep AINative integrations. Clean, modular, and designed to scale from prototype to production.

Context-aware answers via RAG

Enterprise-ready implementation with full type safety and observability. Optimized for high-throughput streaming and minimal latency.

Source citations for transparency

Optimized for Edge runtimes and serverless environments.

Automated ticket creation

Secure by default with built-in validation and CSRF protection.

Seamless human-in-the-loop handoff

Deep integration with the AINative Reconciler state system for buttery smooth UI updates and zero-flicker streaming.

Technical Stack

Clean, modular, and designed to scale from prototype to production.

Frontend Layer

Reactive hooks and streaming primitives.

TYPESCRIPTREACT 19

Chat.tsx

import { useSupportAgent } from "@ainative/react";

export function SupportCenter() {
  const { messages, status } = useSupportAgent({
    kbId: "main-docs",
  });

  return (
    <div className="support-container">
      {messages.map(msg => (
        <Message key={msg.id} {...msg} />
      ))}
      {status === 'handoff' && (
        <div className="alert">Connecting to a human agent...</div>
      )}
    </div>
  );
}

Backend Adapter

Universal protocol handlers for any runtime.

NODE.JSEDGE READY

route.ts

import { SupportAdapter } from "@ainative/server-node";

export const POST = SupportAdapter({
  provider: "anthropic",
  knowledgeBase: {
    provider: "pinecone",
    index: "support-index"
  },
  onHandoff: async (threadId) => {
    await notifyHumanSupport(threadId);
  }
});